Lifetime Warranty? - We will replace or repair this item should you experience any defects in craftsmanship or breakage. For more information about the details, please read the "Lifetime Warranty" section.

Shipping? – Free Express Shipping on orders over 75 euro/usd/pound.

Sizing? – Check out our sizing guide on the product page for specific info on how to find your size

Didn’t fit? – No problem! Exchange your piece without any hassle

Payment options? – PayPal, Credit cards, Bitcoin, Giropay, Bancontact, Sofort and IDEAL, Klarna Afterpay and more.

Questions? – All week customer support info@drippy.amsterdam

Returns? 14 Day Returns. No questions asked.

Got a Drippy account?

Easy Peasy! Log into your account through the online store, check out the fulfillment status against your recent order. If the order has been fulfilled, click onto the order information & you can find the tracking information there.

I don't have a Drippy account yet

As soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! Your order will usually take around 2-3 days to be dispatched.

Question about the delivery?

No problem! Just email to info@drippy.amsterdam

ORDER PROCESSING
If your item is in stock, please allow 24-48 hours to process your order once payment is received and cleared. Please note during high volume sale periods or new range releases there may be minor delays – we appreciate your patience during this time!

Once shipped, you will be emailed with tracking information to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.

CARRIERS
The carrier that will deliver your package, will depend on your local post carrier in your Country or it is stated at the shipping method.

TAXES & DUTIES
Customers outside of the EU are responsible for all applicable import duties and fees.  All orders are shipped DDU, “duties and taxes unpaid”, and we do not collect the VAT, duties and/or taxes and cannot predict what your estimated charge may be. In order to collect your package, additional charges must be paid to clear customs. As we ship to over 50 countries, some may require additional fees paid COD (Collect On Delivery). In this case the fees are paid to the local carrier. Drippy Amsterdam does not collect fees and has no control over what local governments charge.

OWNERSHIP AND RISK
To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at info@drippy.amsterdam Any delivery date or time specified by us is a best estimate only and Drippy will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Once shipped, Drippy Amsterdam does not take responsibility of loss or damaged items during transit. In the unlikely event your order is not received within the expected delivery time frame.

Depending on the service & country you're returning your item(s) with, it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund.

Our payments methods include:

PayPal,
Credit cards,
Apple Pay,
Sofort,
Klarna Afterpay,
IDeal,
Belfius,
EPS &
Giropay

We don't accepts Bank Transfers.

Missing your payment option? Contact us at info@drippy.amsterdam

Promotions
Sales are final and are excluded from all discount codes on the site unless specifically noted.

DRIPPY is committed to providing the highest standard of jewelry – which is why we offer a Lifetime Guarantee for all purchases of Gold Plated/Vermeil jewelry. This guarantee entitles you to a one-time replacement for the piece. If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value. 

This Warranty is voided on any user damage issues (i.e: wear and tear, scratches, accidental breakage, water damage, long-term fading etc.). The shipping and handling fees are not included in all Warranty Replacements.

During these warranty periods, if a defect arises in the product and it is deemed by DRIPPY to be a manufacturer's defect, follow the instructions for returning the product.

DRIPPY will, at its option, to the extent permitted by law, either

• repair the product using new or refurbished parts
• replace the product with a new product that is equivalent to the product that is to be replaced
• refund to you all or part of the purchase price of the product

DRIPPY shall have no obligation to repair, replace, or refund until the defective product is returned to our warehouse. A replacement product assumes the remaining warranty of the original product. When a refund is given, the returned product becomes DRIPPY's property.  

Obtaining Warranty Service

For specific instructions about how to obtain warranty service for your DRIPPY product, or questions of whether your product is covered, please contact our customer service. Our customer service may be reached by emailing info@drippy.amsterdam.

Exclusions and Limitations

This Limited Warranty applies only to solid gold and vermeil jewelry products manufactured by DRIPPY. This Limited Warranty does not apply to damage caused by

• wear and tear
• accident
• abuse
• misuse
• misapplication
• use of non-DRIPPY products

Do not expose your DRIPPY jewelry to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to:

• liquid silver polish
• pools
• hot tubs
• salt water
• spas
• showers / baths

Do not sleep in the jewelry. Please refer to the cleaning and care instructions for additional information on caring for and protecting your DRIPPY product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your DRIPPY product.